Shipping policy
BJI Shipping Policy
Every BJI product is custom printed on demand through our fulfillment partner, Apliiq. This means your order is made specifically for you the moment you place it — nothing sits in a warehouse, nothing is mass produced. Each piece is made with intention.
Production Time
Before your order ships, it goes through production:
Standard production time: 3–7 business days
Production begins immediately after your order is placed and payment is confirmed
Orders are not processed on weekends or US public holidays
During high-demand periods (new drops, holidays) production may take up to 10 business days — we'll communicate any delays
Shipping Times
Once your order leaves our fulfillment partner, estimated delivery times are:
Destination - Estimated Delivery
United States - 3–7 business days
Canada - 7–14 business days
United Kingdom / Europe -10–20 business days
Australia / Aotearoa - 14–21 business days
These are estimates only — actual delivery times may vary based on carrier volume, customs processing, and your location.
Shipping Carriers
Orders are shipped via USPS, UPS, or FedEx depending on your location and the size of your order. Carrier selection is made by Apliiq at the time of fulfillment.
Tracking
You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Allow up to 24 hours after receiving your tracking number for it to become active in the carrier's system.
International Orders & Customs
International customers are responsible for any customs duties, import taxes, or fees assessed by their country
BJI and Apliiq have no control over customs processes or delays
We are unable to mark international orders as "gifts" or undervalue them on customs declarations
Incorrect Address
Please double-check your shipping address before completing your order. If you notice an error, contact us immediately — once an order enters production or has shipped we cannot guarantee a change can be made. BJI is not responsible for orders delivered to an incorrect address provided at checkout.
Lost or Delayed Packages
f tracking shows your package as delivered but you haven't received it, check with neighbors and your local post office first
If your package appears genuinely lost in transit, contact us and we will work with Apliiq and the carrier to investigate
BJI is not responsible for delays caused by carriers, weather, customs, or other events outside our control
Questions?
Reach us through the contact form on our Store or via:
Twitter/X: @BJIToken
Website: bigjohnsoninu.io
Email: BigJohnsonInu@proton.me
All BJI merch is made to order. Worth the wait.